Agreement Between MyEnglishTeacher.net and Customer

All policies below apply to all types of services provided by MyEnglishTeacher.net

English Writing/Document Correction

1. The top, bottom, left, and right margins must be at least 1 inch for both typed and handwritten submissions.

2. If the writing is typed (preferred), it must be double-spaced, using only one of the following fonts: Arial, courier, new courier,  or times new roman.   The type size must be no smaller than 12 point.

3. If the writing is handwritten, it must be double-spaced.  The handwriting must be normal size and easy to read.  MyEnglishTeacher.net strongly recommends sending your writing by email attachment.  Hand-written submissions will NOT be typed by a staff member at MyEnglishTeacher.net.  A staff member will make corrections by hand on the submitted writing .  Comments and suggestions may be on the submitted paper, a separate paper provided by MyEnglishTeacher.net or both.  This is at the discretion of the staff member who corrects the paper submitted. 

4. In the event that the above rules are not followed, an additional fee may be required.  We will contact you if an additional fee is required.  MyEnglishTeacher.net does not maintain any credit card information.  We will NEVER automatically bill you for anything.  This is our 100% guarantee.

5. MyEnglishTeacher.net is not responsible for inaccurate information provided by the customer.

6. Refund requests will be granted if the request is made within 24 hours of purchase or before the submitted writing is returned to customer.  Whichever comes first.

7. The amount of suggestions for making the writing better will be decided by the staff member of MyEnglishTeacher.net who does the correction.

8. If, after returning the writing to the customer, the customer finds a grammatical error, MyEnglishTeacher.net will correct it and re-send the writing to customer.  No refund will be made.

9. The staff at MyEnglishTeacher.net makes every sincere effort to understand what the writer desires to write, but we cannot guarantee that we have completely understood the intended meaning.  Since corrections are based upon grammatical correctness and the writer’s intended meaning, we cannot guarantee all corrections to be free of errors, particularly those which depend on understanding the writer’s intended meaning.

10. We base our corrections on American English.  Since teachers with diverse backgrounds and experiences correct your writing, suggestions are subjective and opinions of the staff member who corrected your submission.  Therefore, suggestions may vary among different teachers in various locations.  Amounts of suggestions may also vary among staff members at MyEnglishTeacher.net.  If you have further questions, please feel free to contact us at staff@myenglishteacher.net.

Résumés and Cover Letters

1. MyEnglishTeacher.net is not responsible for inaccurate information provided by the customer.

2. Refund requests will be granted if the request is made within 24 hours or before the first draft (rough copy)  is returned to customer.  Whichever comes first.

3.  After the customer approves the rough draft a final copy will be printed and sent to customer.  After customer approval, no further changes will be made by MyEnglishTeacher.net.  If the customer wants a further change, he/she must use the change résumé form on this Web site and pay an additional fee.

4. If, after returning the résumé and/or cover letter to the customer, the customer finds a grammatical error, MyEnglishTeacher.net will correct it and re-send the writing to customer.  No refund will be made.

5. Our 100% guarantee:  We will never sell, or give the information you provide us in your résumé and cover letter to anyone or any company for any reason.  We want to feel secure that your privacy is highly respected at MyEnglishTeacher.net.

Gift Certificates and Pre-Paid Certificates

1. Refund requests will be granted if the request is made within 24 hours of purchase or before the certificate is first used.  Whichever comes first.

2. Certificates have a 1-year expiration date from the day of the purchase.

Practice TOEFL Writing

1. Refund requests will be granted if the request is made within 24 hours of purchase.

2.  The answer cannot be more than 2 pages typed or 4 pages handwritten. 
The top, bottom, left, and right margins must be at least 1 inch for both typed and handwritten submissions.

3.  If the answer is typed (preferred), it must be double-spaced, using only one of the following fonts: Arial, Helvetica, Courier, New Courier, or Times New Roman. The type size must be no smaller than 12 point.

4.  If the answer is handwritten, it must be double-spaced. The handwriting must be normal size and easy to read.  

5.  In the event that the above rules are not followed, we will only read, grade, and correct the equivalent of 2 pages typed or 4 pages handwritten -OR- MyEnglishTeacher.net may reject any submission that does not follow these rules. You will be contacted if this happens.

6.  If a practice writing test is rejected, MyEnglishTeacher.net reserves the right to issue a refund in full or give full credit toward another practice TOEFL writing answer.

For All Document Corrections and Submissions

1. MyEnglishTeacher.net will correct the English grammar and syntax of the customer's submitted documents.  MyEnglishTeacher.net cannot provide legal advice for the writing of legally sensitive documents.  We can only correct the grammar and syntax of the document that you submit.  MyEnglishTeacher.net assumes no legal responsibility for the documents submitted and returned to the customer. For legal advice, consult an attorney.

2. We strive to provide quick and correct service.  However, there may, on occasion, be times when MyEnglishTeacher.net cannot return the submitted documents within 48 hours.  Reasons can be due to a situation at MyEnglishTeacher.net or of the customer.  Regardless, MyEnglishTeacher.net cannot make a 100% guarantee to return documents within 48 hours or the specified time posted on the MyEnglishTeacher.net Web site. 

For Questions Submitted to Our Ask Department

Please read our Q/A:

Why do you charge $2.50 to answer my question?  We get tons of questions each day.  We simply cannot answer all of the questions we receive.  In order to help pay the costs of hiring an expert staff, we must charge for this service.  Additionally, Google.com recently introduced a very similar service.  They charge up to $100 to answer questions.  Moreover, you have to wait for someone to accept your price offer.  This can take a lot of time.  We will give you an answer within 24 hours--guaranteed!

How do I pay?  We accept Visa, MasterCard, American Express, and Discover.  If you don't have a credit card, you can pay by e-check too.

Besides the $2.50, are there any other fees?  No.

Do you offer any discounts?  Yes.  You can buy a prepaid certificate.  You can save up to 15%!  To purchase a prepaid certificate, click here.

Why should I buy a prepaid certificate?  First, you can save money.  Second, we will give you an account number.  When you send us a question, you just type in your account number.  The cost is deducted from your account.  Therefore, you do not need to pay with a credit card, which also saves you time.

How do I send you a question? 

1. You go to the "submit a question" page. 
2. You type in your question. 
3. Questions cannot exceed 250 characters (a space equals one character). 
4. If you have any example of the problem, you send it to us as well. 
5. Click submit.
6. You pay with a credit card, e-check, or prepaid certificate account number.
7. Sit back and relax.  We will send you an answer within 24 hours--guaranteed!

What kind of questions do you answer?  All questions that are related to English grammar, style, punctuation, phrases, terminology, ideas, logic, and more.  Questions can be about all forms of writing, including reports, homework, essays, books, manuscripts, resumes, cover letters, and more. 

What if my question is complicated and the answer may be long, or I need a list?  Email us at ask@myenglishteacher.net.  We will give you an estimate of the price.  There is no obligation.

What happens if you cannot answer my question?  If we cannot answer your question, we will give you a 100% refund or 100% credit for another (future) question.  You decide and tell us.  No questions asked.  MyEnglishTeacher.net reserves the right to refuse to answer a question.  Again, if we do not answer the question, you get a 100% refund.

Can I ask more than 1 question if the questions are really short?  No.  We answer only one question per submission.  Therefore, we strongly recommend that you send us only 1 question at a time, or your answer may be delayed.

Okay, I want to start.  How?  Click here.